• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer

US Military

  • Branches
    • Army
    • Navy
    • Air Force
    • Marine Corps
    • Coast Guard
    • National Guard
    • Air National Guard
    • Find A Recruiter
  • Find A Recruiter
  • Military Benefits
    • GI Bill
    • VA Loans
    • Military Scholarships
    • Military Friendly Colleges
    • Money
  • Jobs
    • Military Pay Chart
    • Veteran Jobs
    • Civilian Jobs
  • VA Loan Rates
  • Military News
    • Top News
    • Benefits
    • Careers
    • Education
    • Featured Columnists
      • Larry Fowler
      • Scott Ostrow
      • Kim Lengling
      • Dr. Sasha Toperich
      • Rick Stewart
  • USM Shop
  • GI Bill
  • VA Loans
  • Military Scholarships
  • Top Military-Friendly Colleges and Universities in America

Independent 2013 Survey Shows Veterans Highly Satisfied with VA Care

April 17, 2014 By admin

April 17, 2014, WASHINGTON – The American Customer Satisfaction Index (ACSI), an independent customer service survey, ranks the Department of Veterans Affairs (VA) customer satisfaction among Veteran patients among the best in the nation and equal to or better than ratings for private sector hospitals. The 2013 ACSI report assessed satisfaction among Veterans who have recently been patients of VA?s Veterans Health Administration (VHA) inpatient and outpatient services. ACSI is the nation?s only cross-industry measure of customer satisfaction, providing benchmarking between the public and private sectors.

In 2013, the overall ACSI satisfaction index for VA was 84 for inpatient care and 82 for outpatient care, which compares favorably with the U.S. hospital industry (scores of 80 and 83, respectively). Since 2004, the ACSI survey has consistently shown that Veterans give VA hospitals and clinics a higher customer satisfaction score, on average, than patients give private sector hospitals. These overall scores are based on specific feedback on customer expectations, perceived value and quality, responsiveness to customer complaints, and customer loyalty. One signature finding for 2013 is the continuing high degree of loyalty to VA among Veterans, with a score of 93 percent favorable. This score has remained high (above 90 percent) for the past ten years.

?Every day, our dedicated VA employees, many of whom are Veterans themselves, strive to provide millions of Veterans with the excellent care they have earned and deserve,? said Secretary of Veterans Affairs Eric K. Shinseki. ?Our Nation?s Veterans deserve the best care, and the ACSI survey results help us better understand how Veterans feel about their overall health care experience at VA. There is always more work to do, and we are focused on continuous improvement to the care we provide.?

Additionally, Veterans strongly endorsed VA health care, with 91 percent offering positive assessments of inpatient care and 92 percent for outpatient care. When asked if they would use a VA medical center the next time they need inpatient care or outpatient care, Veterans overwhelmingly indicated they would (96 and 95 percent, respectively).

Veterans also responded positively to questions related to customer service for both VA inpatient care (92 percent favorable) and outpatient care (91 percent). Medical providers and appointment personnel were considered highly courteous with scores of 92 and 91, respectively. Additionally, VA medical providers ranked high in professionalism (90 percent positive).

?VA?s strategy of providing a personalized, proactive, patient-driven approach to health care is positively impacting Veterans? experiences at our 1700 sites of care nationwide,? said Dr. Robert A. Petzel, VA?s Under Secretary for Health. ?We are transitioning to a health service focused on Veterans? personal health care goals, and this is reflected in the ACSI score.?

With over eight million Veterans enrolled, VA operates the largest integrated health care delivery system in the United States. Our mission is to honor America’s Veterans by providing exceptional health care that improves their health and well-being. VA provides a broad range of primary care, specialized care, and related medical and social support services. VA provided 89.7 million outpatient visits last fiscal year. VA has 236,000 health care appointments per day.

ACSI ? VHA Inpatient Survey: http://www.va.gov/health/docs/VA2013InpatientACSI.pdf

ACSI ? VHA Outpatient Survey: http://www.va.gov/health/docs/VA2013OutpatientACSI.pdf

For more information about VA health care visit http://www.va.gov/health/.

Filed Under: daniel articles, Top News

[related_posts_by_tax format="thumbnails" limit_posts="100" image_size="sidebar-thumbnail" public_only="true" posts_per_page="6"]

Primary Sidebar

USMilitary.com Career Guide

Sign up to receive USMilitary.com email updates and to hear what's going on with all military branches!

Featured Columnists

Larry Fowler

Larry Fowler is the publisher of USMilitary.com Network one of America's premier privately owned

Autobiography Compares Living Faithfully With Navy SEAL Training (BUD/S).

Scott Ostrow

Lt Col (Dr.) Scott A. Ostrow retired from the Air Force in September 2005 and has been teaching

Must Read: The Truth About The ASVAB Test Prep From The Man Who Wrote The Book

Kim Lengling

Kim Lengling is a Air Force Veteran whose passion is to help support veterans and their

The Moving Wall: Women Who Paid The Ultimate Price For Their Country

Dr. Sasha Toperich

Dr. Sasha Toperich is the Senior Executive Vice President at Transatlantic Leadership

Sarraj’s Dangerous Dance With Power

Rick Stewart

Rick Stewart is a former United States Air Force Survival, Evasion, Resistance, and Escape (SERE)

Announcing American Patriots Unsung Magazine

Nathan B. Nelson

Capt (ret) Nathan B. Nelson is the Director of Military Affairs for the 1st Congressional district

Three Critical Considerations for Every Veteran Prior to Leaving Active Duty

Laquan Daniels

Laquan Daniel is a military recruiting expert with over 17 years of specialized experience in the

Important News For Military Transitioning Veterans

Veteran Buzz

Hire Military Veterans

Which Companies Are Most Likely to Hire Military Veterans?

July 30, 2018 By Ben Ehinger

High-Paying Jobs for Military Veterans

5 High-Paying Jobs for Military Veterans

July 2, 2018 By Ben Ehinger

High Paying Jobs Not Requiring a Degree

June 28, 2018 By Ben Ehinger

Footer

  • Advertise With Us
  • Privacy Policy
  • Write For US
  • Link to Us

Recent

  • A Few Benefits You May Not be Aware of As a Military Child
  • Experts Predict Artificial Intelligence Will Transform Warfare
  • Autobiography Compares Living Faithfully With Navy SEAL Training (BUD/S).
  • The Unraveled Pandemic Of Navy SEAL Posers
  • Apache Attack Helicopter Pilot: To Maintain a Watchful Eye, “Above the Best”

Search

© Copyright 2021 USMillitary
Web Design by Goebel Media Group


THIS IS A PRIVATE WEBSITE THAT IS NOT AFFILIATED WITH THE U.S. GOVERNMENT, U.S. ARMED FORCES, OR DEPARTMENT OF VETERANS AFFAIRS. U.S. GOVERNMENT AGENCIES HAVE NOT REVIEWED THIS INFORMATION. THIS SITE IS NOT CONNECTED WITH ANY GOVERNMENT AGENCY.

​Tips
Discounts
News

​

​

Join the USMilitary.com Newsletter Today!

By subscribing you agree to our terms & conditions

x